Refund policy

What is CycleHealthy's Return and Refund Policy?

Returns are refundable for up to 30 days depending on the product purchased and the company's refund policy.  Email us at support@cyclehealthy.ca and provide the reason why you wish to receive a refund or exchange.  Please include your phone number in case we need to contact you regarding your return.  We will respond to your email within 24 hours. 

If you are returning a product and there is nothing wrong or defective with the item, the customer is responsible for all return shipping costs.

If the product is defective or there is an issue with the product, CycleHealthy will cover the return shipping costs. Please contact us first so we can discuss the issue and provide instructions for returning the product.

If you need to exchange your product for the same item purchased, send us an email within 48 hours of receiving your mailed package at support@cyclehealthy.ca  If possible please include a photo and the reason why you wish to exchange the item.  We will respond to your email within 24 hours.

After 30-days all products are non-refundable.